Refund policy

Returns, Refunds & Cancellations

Last updated: 22 September 2026

At Meshverse, we want every order to arrive exactly as it should. This policy explains when an order can be cancelled, returned or refunded, and how long it takes.

1. Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 72 hours of delivery with:

  • your order number;
  • clear photographs of the product, the outer packaging and the shipping label; and
  • an unboxing video, if you have one (it helps us resolve claims faster).

Once your claim is approved, we arrange a return pickup from your delivery address at no cost to you. Please keep the product in its original packaging, ready for pickup.

After the returned product reaches us and the issue is verified, we offer a replacement (subject to stock) or a full refund.

2. What we cannot accept

We do not accept returns, exchanges or refunds for:

  • change of mind or incorrect product selection;
  • products that have been used, washed, damaged, altered or mishandled after delivery;
  • claims reported more than 72 hours after delivery;
  • products returned without their original packaging, parts or accessories; or
  • gift cards.

If an order included a free gift and the full order is refunded, the free gift must be returned with it.

3. Warranty

Meshverse products are not covered by a separate warranty or guarantee. Our commitment is to replace or refund items that arrive damaged, defective or incorrect, as set out in section 1. Nothing in this policy limits any right or remedy available to you under the Consumer Protection Act, 2019 or any other applicable law.

4. Order cancellation

  • Before dispatch: you can cancel your order free of charge. Email hello@meshverse.in or WhatsApp +91 70820 07102 with your order number.
  • After dispatch: the order can no longer be cancelled. 

  • If we cancel your order (for example, because an item is out of stock or cannot be delivered to your address), we will inform you and refund the full amount paid.

5. Refund timelines

  • Cancelled orders: refunded within 7 days of the cancellation being confirmed. 
  • Approved returns: refunded within 7 working days of the returned product reaching us and being verified.

After we process a refund, your bank or payment provider may take a few more working days to show it in your account.

6. How refunds are paid

Refunds are made by UPI or bank transfer. Once your refund is approved, we will ask for your UPI ID or bank account details (account holder name, account number and IFSC).

For your safety, Meshverse will never ask for your OTP, PIN, CVV or passwords.

7. Need help?

Email hello@meshverse.in or WhatsApp +91 70820 07102 (Monday to Saturday, 10:30 AM to 6:30 PM IST) with your order number.